knowledge management via wiki at work

I recently began a new job with the Florida Department of Transportation's (FDOT) Organization Development Office. Our office includes training, change management, talent and engagement, policy and procedures, and multimedia teams. My role is the Organizational Development Coordinator, where most of my duties are to support the teams...so far! I am still learning more about the job.

One of our department's major projects is creating a wiki for our teams so we and others within our agency can learn more about our work. Many members of the department expressed that there is a breakdown with 1. people wondering what we do, 2. leaving behind helpful information to someone that may take over our position in case we transition to a new role (folks in my department call it "desktop procedures," the day-to-day tasks), and 3. people knowing the why of our work. 

Our agency's platform is SharePoint. We plan on working on the wiki in the next couple of months. Our department hopes to start it, assess it, and if it is successful, have the other departments in the agency create a wiki as well!

Comments

Post a Comment

Popular posts from this blog

the lurker life

One of the wonderings that arose for me this week came from Dr. Dennen's topic in our weekly discussion on communities and networks - how would you define and differentiate them. In my thinking of what a community was, I thought about the role of the person partaking in a community, etc. That led me to think about the role of a lurker in online communities. I have considered myself a lurker for the past couple of years to remain private, but also because I sometimes don't have the confidence to post or engage in conversations. However, I consider myself a part of "online communities" where I am just absorbing the knowledge shared by others. So I wonder...can lurkers be considered part of the community? Probably not, depending on the expectations set by a specific online community.  Anyways, I was reminded of an article I skimmed some time ago about the negative consequences that lurking may have. I am trying to remember the article, but it was similar to this article
Read more

staying connected, countries apart

Image
My mom (right ) with my grandmother (center), her twin/my aunt (left), and her brother/my uncle (in the back) in Costa Rica. While reading this week's chapters, mainly chapter six, discussed in my previous post, I couldn't help but think about my mom and her family and how ICTs have helped her and us (her kids) remain "networked" with her family in Costa Rica.  My parents are both immigrants. My dad was born in Nicaragua, and my mom was born in Costa Rica. My parents got married in Costa Rica and lived there for a bit. Around 1990, they decided to come to the United States, where some of my dad's relatives were already living. I was born shortly after. Due to many complications, my mom has never had the opportunity to travel back to her home country. It has been as old as I am, 31 years, since my mom saw her mom and siblings in person. Growing up, I saw how ICTs and their advances brought my mom closer to her family, although they were countries apart. My mom, gra
Read more

reddit - finding comfort and resources in an online community

I want to preface this post by reflecting on how I am tweaking my blog as we progress into this course. Some of the ideas I adopted from seeing my classmates' blogs, such as using labels. I have decided to use a new label for posts with bits and pieces of my personal life. I tend to tie in prior knowledge and experience with what we're learning in class because that helps me "anchor" my learning and retain it much better. Although this post is about Reddit, there is a personal experience tied to it. This week, we were encouraged to explore the realm of Reddit. For some time, I had just been a lurker of subreddits...usually, I would google a question that would lead me to a subreddit.  "A subreddit is a specific online community, and the posts associated with it, on the social media website Reddit." Eventually, I decided to make an account to "upvote," join communities and comment on certain posts. Some of them are for learning purposes, like r/Inst
Read more